How do I make my contact form send submissions to my email?

Your contact form needs to be connected to an email destination so that submitted enquiries are delivered to an inbox you monitor. The exact setup depends on how your website and form system are built.

1. Choose the email address

Decide which business email address should receive form submissions.

Use an address that is regularly monitored, such as:

enquiries@example.com

Avoid sending enquiries to an account that nobody checks.

2. Configure the form’s notification settings

Open your website builder, CMS or form plugin and find the form’s Email, Notifications or similar settings.

Set the recipient to the email address that should receive submissions.

Depending on the platform, you may also be able to set:

Email subject
Sender name
Reply-to address
Notification message

3. Keep the visitor’s email as the reply-to address

If the form collects the visitor’s email address, configure the notification so that replying to the notification sends the response to the visitor.

Do not normally use a visitor-supplied email address as your own sending address. Your website’s email system should send the notification from an address associated with your domain where possible.

4. Check your domain email settings

If submissions are not arriving, your website may need correct email authentication and delivery settings.

For domain-based email, check the relevant SPF, DKIM and DMARC configuration with your email provider or domain administrator.

These settings help receiving mail systems verify messages sent on behalf of your domain.

5. Submit a test enquiry

Do not assume the form works because it appears correctly on the page.

Submit a test using a real email address and check:

The form accepts the submission.
The notification reaches the correct inbox.
The visitor’s details are included.
Replying works correctly.
Confirmation messages work as expected.

Also check your spam or junk folder.

6. Test the form on mobile

Submit another test from a mobile device.

Make sure the form is easy to complete and that the submission is delivered correctly.

Last Updated 2nd February 2026.

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Quick notice about our knowledge base

We publish our Knowledge Base to help individuals and businesses resolve common issues across websites, advertising platforms, Salesforce and other digital systems.

We regularly review and update our guides, but the platforms, software and services covered can change without notice. As a result, screenshots, settings, features or recommended processes may differ from those available when an article was last reviewed.

The information provided is general guidance and should not be treated as advice specific to your systems or circumstances. UTDS Optimal Choice cannot accept responsibility for errors, data loss, service disruption or other issues resulting from changes made by following these guides.

If you are unsure about any of the steps, particularly where a change could affect live systems, data, tracking or business processes, we recommend speaking to us before making the change. Our team can review your specific setup and provide advice based on the current platform and configuration.

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