Salesforce Admin
and Support Services

UTDS Optimal Choice delivers ongoing expert support to keep your org efficient and your users productive without the need to hire internally.

As a registered Salesforce Consulting Partner we can offer you flexible Salesforce Admin support services without the heavy costs of internal recruitment.

Our team of certified Salesforce Administrators can handle everything from basic admin through to complex support and configuration
requests.

Why Others Choose Us

Speed of Delivery

You can delegate tasks to your new Salesforce Admin without overloading yourself or your team.

Wider Skillset

Many of our Certified Salesforce Administrators hold a range of other certifications from Salesforce, giving you access to wider skill set than you might have internally

Certified Staff

All of our team that work in your Salesforce org are fully certified by to do so directly from Salesforce.

Reduced Overhead

With flexible levels of support you only pay for the time and resource you need.

Supports Business Scaling

Regardless of size and stage, our support will scale up and down as much and as fast as you need

Previous Projects

We have worked with a wide range of Salesforce Clients across the globe.
You can read more detail on specific projects in our case study section.

01.

Org Assessment

Before we agree a scope, we conduct an assessment of your Salesforce org. We look at configuration quality, data health, automation complexity, user adoption, and current support workload. This gives both parties a clear picture of what’s needed.

02.

Agree Scope & Engagement

We agree a monthly support scope based on your actual needs, not a generic tier. This includes agreed response times, what’s in scope, and how we communicate. Everything is documented before we start.

03.

Ongoing Partnership

We become your Salesforce partner. Issues are handled promptly, regular health checks are scheduled, and you have a named point of contact who understands your org. We report on activity, flag risks, and proactively suggest improvements.

Multi-Industry Experience

By learning about your business we deliver support custom to you.

Financial Services

CRM in financial services carries compliance weight. We understand data governance, access controls, and audit requirements that affect how your org is configured and maintained.

Consulting & Professional Services

We keep your pipeline management, billing data, and client records running cleanly, so your consultants spend time delivering, not raising support tickets.

NGOs & Non-Profits

Budget-sensitive, mission-critical. We work with NGOs that need reliable Salesforce support without the overhead of a full-time internal resource.

Utilities & Environmental

Operational CRM with field service and customer account complexity. We handle the administration so your team handles the operations.

“Highly recommend Richard and the team at UTDS. They were essential to helping us with a large Salesforce ORG migration. Responsive to questions and technical queries both during and after the process. They are a third arm in our Salesforce Ops and any ongoing development.”

B2B
CRM Data Manager - B2B Uk Company

“We have worked with UTDS Optimal Choice on many one off projects, but also retain them as service providers for our Salesforce Admin team. The team at UTDS are always really accommodating with any requests we have and take time to understand what we need and turn our ideas into reality. They are always really helpful with the projects and the billed hours are based on reality, which is a welcome change. We have worked with them closely for years and long may it continue ”

S.F
SF Lead - UK Finance Company

“Great communication, support and solutions. ”

A.B
Marketing Director - Trissential
A.Bey

Your org deserves better than reactive fixes.

A well-managed Salesforce org gives your sales, marketing, and service teams a platform they trust. It takes consistent attention from someone who knows what they’re looking at. That’s what we provide.